This Shipping Policy applies to online orders placed with Fishing Creek Warmbloods. Orders are processed and shipped from within the United States.

Shipping Area

We currently ship within the United States only. We do not offer international shipping.

Some orders may not be eligible for delivery to PO Boxes, APO/FPO addresses, or restricted delivery areas. If we are unable to ship to the address provided, we will contact you using the information provided with your order.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Our processing days are Monday–Saturday, excluding U.S. federal holidays. Processing includes reviewing your order, preparing your items, and arranging shipment. Processing time is separate from shipping transit time.

Order Cutoff Time

Our daily order cutoff time is 5:00 PM Eastern Time (ET).

Orders received before the cutoff are eligible to begin processing that business day. Orders received at or after 5:00 PM ET, on Sundays, or on U.S. federal holidays begin processing on the next business day.

The cutoff time does not guarantee same-day shipment.

Estimated Delivery Time

Standard shipping generally takes 3–7 business days after processing. Allow approximately 4–10 business days in total for processing and delivery.

We use USPS, UPS, and FedEx. The carrier is selected based on the shipment and delivery destination.

Delivery times are estimates and are not guaranteed. Carrier schedules, holidays, weather, and other disruptions may affect arrival dates.

Shipping Fees

We charge a flat shipping rate of $4.99 per order for eligible deliveries within the United States. This charge is displayed at checkout before you place your order.

Applicable taxes are included in the displayed product prices. No additional tax is added at checkout.

Order Tracking

Once your order has shipped, we will send tracking information to the email address provided at checkout.

Tracking updates may not appear immediately after a shipping label is created. Please allow the carrier time to receive and scan your package. If you need help locating your tracking information, contact our customer support team.

Incorrect or Incomplete Shipping Addresses

Please review your shipping address carefully before placing your order, including any apartment or suite number and ZIP code.

If you notice an error, contact us as soon as possible. We will try to update the address before shipment, but changes cannot be guaranteed once an order has been processed or handed to the carrier.

If a package requires reshipment because the address provided was incorrect or incomplete, an additional shipping charge may apply. We will explain the charge and obtain your agreement before reshipping.

Delivery Delays

If your shipment is taking longer than expected, check the carrier’s tracking updates and contact us for assistance.

We will review the shipment status and work with the carrier when necessary. If we become aware of a significant processing or shipping delay affecting your order, we will contact you using the information provided at checkout.

Lost, Damaged, or Incorrect Shipments

Lost Packages

If your package appears to be lost, or tracking shows it as delivered but you have not received it, please contact us. For packages marked delivered, first check the delivery location and ask household members or building staff whether they accepted the package.

We will investigate with the carrier. Once the shipment is confirmed lost, we will arrange a replacement shipment or a refund.

Damaged or Incorrect Items

Please report damaged or incorrect items within 7 days of delivery. Include your order number and a description of the issue. We may request photos of the item, packaging, and shipping label to help us review the problem.

Keep the item and packaging while we review your claim. We will provide instructions and arrange an appropriate resolution. You will not be responsible for return shipping costs for a defective or incorrect item.

Undeliverable or Returned Packages

If a shipment is undeliverable or returned to us, we will review the carrier’s information and contact you to discuss the next steps.

Where the issue results from an incorrect or incomplete address supplied at checkout, we may arrange reshipment for an additional charge with your prior agreement.

If the issue is caused by an error on our part, we will correct it without additional shipping charges to you. Packages suspected to be lost will be investigated with the carrier before a replacement or refund is arranged.

Shipping Charges and Returns

The original $4.99 shipping charge is not refundable for change-of-mind returns. It will be refunded when the return or refund is due to an error on our part.

For return eligibility and instructions, please review our Returns & Refunds Policy.

Contact Us

For shipping questions or help with an online order, please contact:

Fishing Creek Warmbloods
Email: [email protected]
Phone: (+1) 803-280-0932
Address: 4490 Bobcat Dr, Fort Lawn, SC 29714, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM ET