Shopping & Orders

What does Fishing Creek Warmbloods sell?

Our online store offers fishing gear and accessories, including lures, hooks, terminal tackle, fishing line, tackle storage, landing nets, and angling tools. Check each product page for details about the item and what is included.

Is online inventory the same as local store inventory?

Local store inventory may differ from online inventory. A product listed on this website does not confirm availability at our local store. Online orders are shipped to the delivery address provided at checkout.

How do I place an order?

Select your products, add them to your cart, and proceed to checkout. Review your items, delivery address, and order total before submitting payment. We will email your order confirmation after the order is successfully placed.

What if I do not receive an order confirmation?

Check your spam or junk folder first. If you still cannot find it, contact us with the name and email address used for your order. Please check with us before placing another order to help avoid duplicate purchases.

Payments & Pricing

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover through Stripe. All transactions are processed in U.S. dollars (USD).

Will tax be added at checkout?

No. Applicable taxes are included in the displayed product prices. The $4.99 shipping charge is shown separately before you submit your order.

Shipping & Delivery

Where do you ship?

We ship within the United States only. We do not currently offer international shipping.

Some orders may not be eligible for delivery to PO Boxes, APO/FPO addresses, or restricted delivery areas. If we cannot ship to the address provided, we will contact you.

Where are online orders shipped from?

Online orders are processed and shipped from within the United States.

How long does processing and delivery take?

Order processing typically takes 1–3 business days after payment confirmation. Standard shipping generally takes another 3–7 business days, for an estimated total of 4–10 business days.

We process orders Monday–Saturday, excluding U.S. federal holidays. Our daily cutoff is 5:00 PM Eastern Time (ET). Orders received at or after the cutoff begin processing on the next business day.

Delivery times are estimates and may be affected by carrier schedules, weather, holidays, or other disruptions.

How much does shipping cost?

Shipping is a flat rate of $4.99 per order for eligible U.S. deliveries.

Which carriers do you use?

We use USPS, UPS, and FedEx. The carrier is selected based on the shipment and delivery destination.

How can I track my order?

We will email tracking information once your order has shipped. Tracking may not update immediately after a label is created; the carrier must first receive and scan the package.

Can I correct my shipping address?

Contact us as soon as you notice an error. We will try to update the address before shipment, but changes cannot be guaranteed once the order has been processed or handed to the carrier.

If an incorrect or incomplete address requires reshipment, we will explain any additional shipping charge and obtain your agreement before reshipping.

What should I do if my package is delayed or missing?

Check the carrier’s tracking updates and contact us for assistance. If tracking shows delivery, check the delivery location and ask household members or building staff whether they accepted the package.

We will investigate with the carrier. Once a shipment is confirmed lost, we will arrange a replacement shipment or a refund.

What happens if my package is returned as undeliverable?

We will review the carrier’s information and contact you about the next steps. Reshipment due to an incorrect or incomplete address may require an additional charge with your agreement. If the issue was caused by an error on our part, we will correct it without additional shipping charges.

Cancellations

Can I cancel my order?

You may request cancellation within 24 hours of placing your order, provided it has not shipped. Email us with your order number as soon as possible.

The 24-hour window includes weekends and holidays. We use the time your request was received to determine whether it falls within that window. Cancellation is confirmed only after our team checks the order status and emails you the outcome.

Once an order has shipped, it cannot be canceled. You may request a return after delivery under our Returns & Refunds Policy.

Will I receive a full refund for a canceled order?

If we confirm cancellation before shipment, we will refund the amount paid, including the original $4.99 shipping charge. There is no cancellation fee.

Please allow 5–10 business days after approval for the refund to be processed and appear in your account, depending on your bank or card issuer.

Returns & Refunds

What is your return window?

You may request an eligible return within 30 days of delivery. Items must be unused, unworn, and in their original condition and packaging. An order number or other proof of purchase is required.

How do I start a return?

Email [email protected] with your order number, the item you wish to return, and the reason.

We will provide return instructions and the appropriate return address. Please do not send items to our business address unless our team confirms it in your return instructions.

Who pays return shipping?

Customers pay return shipping for change-of-mind returns. We cover necessary return shipping for defective, damaged, or incorrect items.

We do not charge a restocking fee.

Is the original shipping charge refundable?

The original $4.99 shipping charge is not refundable for change-of-mind returns. It is refunded when the refund is due to an error on our part.

What if my item arrives damaged, defective, or incorrect?

Contact us within 7 days of delivery with your order number and a description of the issue. We may request photos of the item, packaging, and shipping label.

Keep the item and packaging while we review the issue. We will arrange an appropriate refund or replacement without additional shipping costs to you.

How long do refunds take?

We inspect returned items within 1–2 business days after receiving them and notify you of the outcome.

Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for processing and posting, depending on your bank or card issuer.

Do you offer exchanges?

We do not offer direct exchanges for a different item. You may request an eligible return and place a separate order for the product you want.

Replacements for defective, damaged, or incorrect items are handled separately.

Customer Support

How can I contact you?

Fishing Creek Warmbloods
Email: [email protected]
Phone: (+1) 803-280-0932
Address: 4490 Bobcat Dr, Fort Lawn, SC 29714, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM ET

You can also use the form on our Contact Us page. For online order inquiries, please include your order number. Do not send full payment card details or security codes.

For complete details, please review our Shipping Policy, Returns & Refunds Policy, Cancellation Policy, and Billing Terms & Conditions.