This policy applies to online purchases from Fishing Creek Warmbloods. If you need to return an item or report an issue with your order, please contact us using the details below.

Return Window

You may request a return within 30 days of delivery.

To be eligible, items must be:

  • Unused and unworn.

  • In their original condition and packaging.

  • Accompanied by an order number or other proof of purchase.

For items that arrived defective, damaged, or incorrect, please follow the instructions in the section below.

How to Request a Return

Email [email protected] with your order number, the item you wish to return, and the reason for your request.

Once we review your request, we will provide return instructions and the appropriate return address. Please contact us before sending an item back so we can identify your return and direct it to the correct location.

The business address listed below should not be used as a return address unless our team confirms it in your return instructions.

Return Shipping Costs

Customers are responsible for return shipping costs for change-of-mind returns.

If you received a defective, damaged, or incorrect item, we will cover the necessary return shipping costs and provide instructions.

We recommend using a shipping service with tracking and keeping your shipping receipt until your return has been resolved.

We do not charge a restocking fee.

Defective, Damaged, or Incorrect Items

Please contact us within 7 days of delivery if your item arrives defective, damaged, or different from what you ordered.

Include your order number and a description of the issue. We may request photos of the item, packaging, and shipping label to help us assess the problem.

Keep the item and its packaging while we review your request. We will work with you to arrange a refund or replacement, as appropriate, at no additional shipping cost to you.

The 7-day reporting period helps us investigate delivery issues promptly and does not limit any rights available under applicable law.

Return Inspection and Refunds

We will inspect your return within 1–2 business days after receiving it and notify you whether the refund has been approved. If a return does not meet the eligibility conditions, we will explain the reason.

Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to be processed and appear in your account, depending on your bank or card issuer.

For this policy, business days are Monday–Saturday, excluding U.S. federal holidays. Your bank or card issuer may follow a different processing schedule.

If your refund has not appeared after the stated timeframe, please contact us for assistance.

Original Shipping Charges

For change-of-mind returns, the original $4.99 shipping charge is not refundable.

When a refund is due to an error on our part, we will also refund the original shipping charge. You will not be charged return shipping or a restocking fee for resolving that error.

Exchanges

We do not offer direct exchanges for a different item.

If you would like another product, request a return for the original item and place a separate order for the item you want. The original return remains subject to this policy.

Replacements arranged to resolve defective, damaged, or incorrect items are handled separately from exchanges.

Order Cancellations

You may request cancellation within 24 hours of placing your order, provided the order has not shipped.

Please contact us as soon as possible with your order number. Once an order has shipped, it cannot be canceled; you may request a return after delivery under this policy.

Please refer to our Cancellation Policy for further details.

Contact Us

For return or refund assistance, please contact:

Fishing Creek Warmbloods
Email: [email protected]
Phone: (+1) 803-280-0932
Address: 4490 Bobcat Dr, Fort Lawn, SC 29714, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM ET