This Privacy Policy explains how Fishing Creek Warmbloods collects, uses, and shares personal information when you visit our website, place an online order, or contact us.

Information We Collect

Information You Provide

When you place an order or contact us, we may collect:

  • Your name, email address, and phone number.

  • Billing and shipping addresses.

  • Order details, including products purchased and amounts paid.

  • Messages, return requests, and photos or other information you provide to resolve an order issue.

  • Account information if you choose to create an account.

Payment Information

Payments are processed through Stripe. Your payment card details are handled by Stripe to authorize and process your transaction.

We receive payment-related information needed to manage your order, such as payment status and transaction references. Please do not send full card numbers or security codes by email or through our contact form.

Information Collected Automatically

When you browse our website, cookies and similar technologies may collect information such as:

  • IP address, browser type, and device information.

  • Pages viewed and interactions with the website.

  • Referring websites or advertisements.

  • Cookie identifiers and approximate location derived from your IP address.

How We Use Your Information

We use personal information to:

  • Process payments, fulfill orders, and arrange delivery.

  • Send order confirmations, tracking updates, and service messages.

  • Respond to questions and manage cancellations, returns, and refunds.

  • Maintain accounts where customers choose to create them.

  • Identify potential fraud and protect our website and customers.

  • Understand website usage and improve the shopping experience.

  • Measure advertising performance and support advertising activities through Google Ads.

  • Maintain business records and meet applicable legal obligations.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to support shopping functions, remember preferences, understand website activity, and measure advertising.

These technologies may include:

  • Essential cookies: Support functions such as the shopping cart, checkout, and account sessions.

  • Analytics cookies: Help us understand how visitors use the website.

  • Advertising cookies: Help measure ad performance and, where enabled and permitted, support relevant advertising.

You can manage or delete cookies through your browser settings. Blocking certain cookies may affect shopping cart, account, or checkout functionality.

Where required by applicable law, we seek consent before using non-essential cookies or provide an option to opt out of relevant data uses.

Google Analytics and Google Ads

We use Google Analytics to understand website traffic and visitor interactions. We use Google Ads to promote our store and measure how advertisements lead to website visits and purchases.

Depending on our settings and your privacy choices, these services may use cookies or similar technologies to collect information about your browser, device, and activity on our website.

For information about Google’s handling of information collected through these services, visit How Google uses information from sites or apps that use its services.

You can manage Google advertising preferences through My Ad Center and learn about the Google Analytics Opt-out Browser Add-on.

These Google controls do not replace any privacy rights or choices available directly through our store.

How We Share Information

We share information as needed with service providers that help operate our online store, including:

  • Payment providers: Stripe, for payment processing and related transaction services.

  • Shipping carriers: USPS, UPS, and FedEx, as applicable, for delivery and shipment support.

  • Website and technical providers: For hosting, maintenance, security, and communications.

  • Analytics and advertising providers: Google Analytics and Google Ads, as described above.

For example, a shipping carrier needs the recipient’s name and delivery address to deliver an order. Information shared depends on the service being provided.

We may also disclose information when required by law or when reasonably necessary to address fraud, protect legal rights, or respond to valid legal requests.

Advertising and State Privacy Choices

Certain disclosures of information through advertising technologies may be considered a “sale,” “sharing,” or processing for targeted advertising under some U.S. state privacy laws, even when no money is exchanged.

Where applicable, you may request to opt out of these activities by contacting us. You may also manage cookies and Google advertising preferences using the options described above.

How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, handling disputes, and maintaining required records.

Retention periods depend on the type of information and applicable accounting, legal, and operational requirements. A deletion request may not require us to remove records that we must retain for these purposes.

Information Security

We use reasonable safeguards intended to protect personal information against unauthorized access, loss, misuse, or disclosure.

No website or method of electronic transmission is completely secure. If you believe information associated with your order or account has been compromised, please contact us.

Your Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of personal information, subject to applicable exceptions.

  • Obtain a copy of certain information in a portable format.

  • Opt out of certain advertising-related uses or disclosures.

  • Withdraw consent where processing depends on consent.

  • Appeal a decision concerning a privacy request, where applicable.

To submit a request or appeal, email [email protected]. Please describe your request and provide enough information for us to identify your account or order. Do not include payment card details.

We may need to verify your identity before acting on a request. Where permitted by law, an authorized agent may submit a request on your behalf, subject to verification of their authority.

We will respond within the timeframe required by applicable law and will not discriminate against you for exercising applicable privacy rights.

Children’s Privacy

Our online store is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

Third-Party Websites

Our website may contain links to social media platforms or other third-party websites. Their privacy practices are governed by their own policies. Please review those policies before providing personal information to them.

Updates to This Policy

We may update this Privacy Policy when our practices, services, or applicable requirements change. The updated version will be published on this page. Where required, we will provide additional notice or request consent for material changes.

Contact Us

For privacy questions or requests, please contact:

Fishing Creek Warmbloods
Email: [email protected]
Phone: (+1) 803-280-0932
Address: 4490 Bobcat Dr, Fort Lawn, SC 29714, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM ET